Processing Time
All LuceRosso orders are processed within 1–2 business days. You will receive a confirmation email once your order has been dispatched.
Shipping Times
Delivery times vary by destination:
Please note that shipping times are estimates and may vary due to customs, carrier delays, or peak periods.
Shipping Costs
Shipping rates are calculated at checkout based on your location. Free shipping promotions may apply during selected periods.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Tracking updates may take 24–48 hours to appear.
Customs & Import Fees
International orders may be subject to customs duties, taxes, or import fees. These charges are determined by your local customs authority and are the responsibility of the customer.
Incorrect Address
Please ensure your shipping details are correct at checkout. LuceRosso is not responsible for delays or lost packages due to incorrect or incomplete addresses.
Lost or Damaged Packages
If your order arrives damaged or does not arrive within the expected timeframe, contact our support team and we’ll assist you promptly.
Support
For any shipping questions, reach out to us at hello@lucerosso.com.