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Every LuceRosso LED Mask is covered by a 1-year warranty against faults arising during normal use, from the date of purchase.

What's Covered

Faults arising during normal use: issues with the controller, battery, or LED array that develop during normal, intended use within the 1-year warranty period.

What's Not Covered

  • Normal wear and tear
  • Cosmetic damage (scratches, marks, discoloration) that doesn't affect function
  • Damage caused by misuse, accident, or failure to follow the instruction manual
  • Unauthorized modification or repair
  • Commercial, professional, or clinical use: the mask is intended for personal home use

Shipping

If your claim is approved and the fault is confirmed as covered, we cover shipping both ways: sending your mask to us for inspection, and sending your repaired or replacement mask back to you. If the fault isn't confirmed as covered, shipping costs are your responsibility.

How To Make A Claim

Email hello@lucerosso.store with your order number and a description of the fault. Photos or video help us move faster. We'll get back to you with next steps.